A Day in the Life of a Project Coordinator for Scout Clinical

Jan 30, 2020

I like to start my day at 5:00 am with getting a workout in. It gets the adrenaline pumping to wake me up and puts me in a good mood to start my day! After my workout and a shower, I like to spend some time on my balcony with a cup of coffee and a book until it is time to head to work. I like the quiet time because some days it is difficult to find any quiet time at all. Granted…. I am human and battle the snooze button like many people! When those days happen, I have to start my day with a hot cup of coffee (or 4) throughout the morning in the office. My day then typically goes into setting up training, adding sites into our system, answering phones, reconciling items for financials, keeping all of our systems organized, and doing reimbursements for patients. As a sand volleyball addict, at some point in my day I take off to go play a bit. Typically, I head there at night in the summer, but often I will go play during my lunch break. This works out well because I then stay late and can answer phones for the West Coast, as the patients and sites are 2 hours behind us. My position as Project Coordinator is essentially a support system. I help to support our Patient Liaisons, especially when someone is out of office, and I help to support our Project Managers as well. I would say the most challenging part of my job is also the most rewarding part of my job. We are in the customer service industry and people are very unpredictable. You never know what someone is going through, so it is important to keep that in mind, be patient, and hold a positive attitude at all times. Just as quickly though, getting a phone call where someone is extremely appreciative is so rewarding! In my position, my biggest skill is the portal. I have gotten to the point where I know it like the back of my hand. It is so important because sometimes the patients or sites do not have all the information at hand, so knowing how to use the information that they do have to help them is crucial! That, and as I mentioned with customer service, communication skills and a positive attitude are up there in important skills.